Staircase AI

Use this article to help you map custom fields and external integrations to/from Staircase.

Mapping Custom Fields & Integrations

Help Staircase identify time spent in hours at a team and client level.

Monitor for custom meeting events like onboarding, kick offs, etc.

Custom & AI topics to help you understand what customers are saying and feeling.

Define global touch frequencies for each key client stakeholder role type (Champion, Decision Maker, etc.)

Leverage Staircase to track your exec:exec touch points

Understand and customize your Staircase AI generated Health Score

Turn insights on/off and adjust thresholds for Staircase AI insights by tier and/or journey phase.

Detailed articles on Staircase configurations.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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