Do you call your journey phases - implementation, adoption, renewal? Or Onboarding, Change Management, Steady State? Or maybe something else entirely? Whatever you use, Staircase can support!

Login in, click the settings cog on the left side panel, open configurations and click 'journey phases'.

Add all desired journey phases by clicking to 'add journey phase' and entering the desired title.

You can add a customer's journey phase either manually in their settings page or pull it in from your CRM.