Owner Inbox Disconnected

This article details correcting the 'owner inbox disconnected' warning in the Data Sync dashboard

Written by Kate Neal
Updated over a week ago

If you see customers present in the 'Owner Inbox Disconnected' bucket in the Data Sync tab, follow these steps to resolve.

Domain Install Active

If you've activated a Google or Microsoft domain install, the missing owner(s) should be added to the appropriate email list by your email IT admin (or anyone with access to manage that email list).

Domain Install Inactive

Send an invite to the owner from Staircase. They will receive an invitation to login to Staircase and from there will be prompted to grant permissions to sync email and calendar.

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