Make onboarding your customer facing teams a breeze with a domain install for Staircase. Eliminating the need for each user to grant permissions individually and/or having to reset permissions each time their password is changed.
Any team member included in the domain install list will have their communications (email/calendar) automatically onboarded into Staircase. Should that team member also need access to Staircase, an invitation can be sent to them from inside Staircase.
The following steps should be completed by someone with both email and Staircase admin permissions.
Work with your email/IT Admin to create a new email group called 'Staircase' (or a naming convention of your choice). Under this new group, nest your existing groups from client facing teams (customersuccess@, support@, sales@, services@, etc.). Once all client facing team groups are nested into this new group/list, you are ready to set up the domain install.
Login to Staircase and click the cog symbol in the left-hand bar to open up your Integrations panel. Click on the Microsoft card. Click the “Connect” button.
Pick one of the given Microsoft accounts or use another account on the Microsoft login page. Note: the account used must be a global Microsoft admin.
Review the permissions required and click the "Accept" button.
Staircase AI is requesting permission to access the emails and meetings of users in the configured group for reading purposes only. This will not result in any changes to the user's data. In addition, the app will be able to view basic information such as the user's name, email, title, and department.
After granting the mandatory permissions, you will be redirected back to Staircase. You will be able to select the previously created group from Step 1 from the drop-down as pictured below. Once this step has been completed, Staircase will begin to pull in communication and calendar data for all users on the list (for the customers you have in Staircase).
Please note: We support SSO using Google / Microsoft or Okta. No SAML.
To Uninstall the Microsoft Domain Install
Login to Staircase and click the cog symbol in the left-hand bar to open up your Integrations panel. Click on the Microsoft card. Click “disconnect”. This will eliminate the domain install.