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Grant support access to your organization

This article explains how to grant access to Staircase AI's support team.

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Written by Omri Hecht
Updated over a week ago

As a Staircase AI admin, you can manage access permissions for Gainsight support teams, grant temporary access (with an expiry date) or indefinite access to your account to facilitate troubleshooting, provide assistance, or enable development work.

Grant access

  • Navigate to Settings > Configurations > Support access (link)

  • Select the duration for support access from the drop-down.

  • Click Save

Revoke access

Once access has been granted you can revoke access at any time.

  • Navigate to Settings > Configurations > Support access (link)

  • Click revoke access, and confirm in the confirmation dialog

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