Overview of the Staircase AI Engagement score framework and its significance in measuring customer interactions across various channels. Walk through the calculation process, using a customized rolling window period to benchmark engagement for different customer tiers. It's crucial to focus on accounts with green and red scores, as they indicate high engagement or potential risks.
Engagement Score
Track and assess customer engagement with Staircase AI’s scoring framework.
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Written by Kate Neal
Updated over 2 weeks ago