Overview of the Staircase AI Sentiment score and sentiment labelling framework. Sentiment labels are assigned to all inbound customer communications and are rolled up into an overall account sentiment score which is then rolled into the overall account AI health score indicator. Quickly identify negative sentiment or customer friction issues before they snowball into bigger problems or churn.
Sentiment Score & Framework
Track customer sentiment and detect early friction using Staircase AI’s sentiment scoring framework.
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Written by Kate Neal
Updated over 2 weeks ago