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Connect your Jira Support module to Staircase AI for ticket data and analysis

K
Written by Kate Neal
Updated over a week ago

Step 1

Log into Staircase AI and click the cog symbol in the left-hand bar to open up Settings > Integrations > and click on the Jira card.

Step 2

Click the "Connect" button. You will be redirected to a Jira authorization screen. Select the correct Jira site (using a dropdown list) you want to grant access to. Confirm your choice by clicking 'accept'.

Note: Only compatible with Jira Cloud (Jira Data Center/self-hosted not supported)

Step 3

After the authorization flow, you will be returned to Staircase AI. Now, you'll need to configure the integration. Select the site from which you want to sync data. Optionally, specify a certain project key (e.g, SA, DEMO, etc.). You should be able to find project keys on the projects page. Click the "Save" button to complete this integration.

Note: Only 1 project can be connected.

From here, Staircase AI will pull in and analyze historical and future Jira customer support cases.

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