July 2023 Edition
Written by Kate Neal
Updated over a week ago

This month we released some great new enhancements and features to help our customers strengthen relationships, better predict churn, and more. Check it out.

πŸ’Έ Introducing the Churn Risk Score [Beta]

The AI magic strikes again.

Leverage our churn prediction score to uncover churn risks, before it’s too late.

Our unique Machine Learning models analyze your churned accounts patterns and spot the churn signals that matter to formulate the Churn Risk score.

πŸ’¬ Sticky accounts are multi-threaded: New relationship report

Multi-threading is crucial to getting your customers to stick. With this new relationship report you can answer the following questions:

  • Which accounts are multithreaded and which are not?

  • With how many unique stakeholders we have a relationship?

πŸ’‰ Your Health Scores just got a facelift

Staircase AI’s unique AI-powered health scoring system is getting another boost - you can now define a rolling period, and adjust that per tier or journey phase. For example, weekly engagement and monthly engagement models would serve different types of accounts.

πŸ’§ Little drops, great ripples

  • New insight! "No meeting with customer in 'x' days".

  • Communication Hub and Communication timelines got new and better style.

  • Assigning accounts with multiple owners is now available.

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