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Zendesk

Sync Zendesk support tickets to Staircase AI for analysis

K
Written by Kate Neal
Updated over a week ago

Connect your Zendesk account to Staircase for visibility into client support tickets and related insights. This set up requires both admin permissions to Staircase AI and Zendesk.

Step 1

Login and click the cog from the left side panel to open Settings > Integrations > and click on the Zendesk card.

Step 2

Enter your Zendesk subdomain (most commonly what's before .zendesk in the url) and click 'Connect'.

You're now connected!

To Remove this Connection

Navigate back to Settings > Integrations > and click the Zendesk card. To disconnect the integration, simply click 'Disconnect'.

Staircase will no longer be connected to Zendesk.

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