IMPORTANT: This overview provides general information about our EU compliance approach. Specific implementation details and comprehensive compliance procedures are available through direct consultation. Organizations should conduct their own compliance assessments and consult with legal counsel regarding their specific requirements. |
Why EU Compliance Matters
Compliance with European (EU) data protection laws is not just about meeting regulatory requirements, it’s about earning customer trust and delivering AI-powered insights without compromising privacy.
Staircase AI helps you deliver AI-powered insights with built-in compliance, ensuring data sovereignty, General Data Protection Regulation (GDPR) adherence, and AI transparency for modern customer success teams. Gain actionable intelligence that complies with the most stringent European regulations.
Security Certifications and Standards
Independent audits matter more than vendor promises. Here's what third parties have verified:
Certification | What it Validates | Why it Matters |
SOC 2 Type II | Security controls, operational procedures, data protection | Independent verification of security posture |
ISO 27001 | Information security management systems | Systematic approach to managing sensitive data |
ISO 42001 | AI Management Systems | Industry-leading AI governance and ethical deployment |
EU-US Data Privacy Framework | Certified cross-border transfer mechanisms | Compliant EU-US data flows with safeguards |
Ensure GDPR Compliance by Design
Staircase AI supports multiple legal bases for data processing, tailored to your organizational needs:
Legitimate Interest: Supported with balancing tests and documentation
Contract Performance: Applied when AI insights are integral to services
Explicit Consent: Designed for regulated industries requiring user consent
Automated Support for Data Subject Rights
When your European contacts exercise their GDPR rights, our platform handles it:
Access Requests: Self-service data export with comprehensive inventories
Rectification: Real-time corrections with full audit trails
Erasure: Automated processing with proper verification
Portability: Machine-readable exports (JSON, CSV formats)
Objection Rights: Granular opt-out with immediate compliance
Data Minimization
Only processes communication data relevant to customer intelligence
Excludes attachments, signatures, and internal correspondence
Provides admin-level control over processing and retention
Ensure EU Data Residency and Sovereignty
Your organization’s data always remains within the EU:.
Frankfurt Data Center: Ensures complete EU data residency.
In-region Processing: All communication analysis remains within EU borders
Geographic Controls: Admins define data processing regions
Regulatory Alignment: Compliant with EU sovereignty requirements
Prepare for the EU AI Act Readiness
Our Classification: Minimal Risk
Staircase AI qualifies as a Minimal Risk system under the EU AI Act due to:
Purpose: Business intelligence (not high-risk automated decisions)
Use: Optimizes customer success, avoiding individual targeting
Output: Advisory insights with human oversight
What this Means for You
AI Transparency:
Understand how our models make decisions
Review source data behind every insight
Maintain human oversight for all recommendations
Access detailed model documentation
Bias Mitigation:
Diverse training datasets minimize algorithmic bias
Regular audits with documented results
Human-in-the-loop validation processes
Override capabilities for all AI outputs
Accountability:
Source attribution for every insight
Confidence scoring shows AI certainty levels
Clear audit trails for all AI decisions
Secure Cross-Border Data Protection
Even with EU residency, some operational data flows may be necessary. We've implemented multiple safeguards:
Legal Mechanisms
Standard Contractual Clauses: European Commission approved (Decision 2021/914)
Additional Safeguards: Technical and organizational measures beyond legal requirements
EU-US Framework: Certified participation with built-in oversight
Technical Protections
Encryption: Industry-standard protection for all transfers
Access Controls: Geographic and role-based restrictions
Monitoring: Comprehensive audit capabilities
Documentation: Clear justification for any cross-border flows
Implementation Support
Pre-Implementation Recommendations
Conduct a Data Protection Impact Assessment (DPIA)
Consult works councils (if required)
Define Legal basis documentation aligned with your risk profile
Configuration Options
Choose settings that match your compliance requirements:
Data Residency: EU-only or flexible based on needs
Processing Scope: Define which communications get analyzed
Retention Policies: Automated deletion aligned with your requirements
Integration Controls: Respect existing privacy frameworks
Ongoing Support
Regular updates on regulatory changes
Guidance on emerging compliance requirements
Templates for compliance documentation
Support for evolving usage patterns
Next Steps and Support
For detailed technical documentation, compliance consultations, or general inquiries:
Technical Details: Available under NDA upon request
General Inquiries: Contact [email protected]
Compliance Consultations: Detailed consultations available for qualified organizations, including security architecture reviews, compliance audits, and risk assessments.
Quick Reference
Key Compliance Features:
EU data residency (Frankfurt)
GDPR automated rights fulfillment
EU AI Act Minimal Risk classification
SOC 2, ISO 27001, ISO 42001 certified
Multiple legal basis options
Cross-border transfer safeguards
Who Should Consider Staircase AI
Organizations with European data subjects
Companies requiring EU data residency
Teams needing AI transparency and governance
Businesses in regulated industries
Customer success teams wanting powerful insights without compliance risk